Mission-Critical Platforms for Asia's Insurance.
Carriers and channels across Southeast Asia run their distribution and claims operations on InsureFlow, led by MicroFlow for distribution and ClaimFlow for claims.
InsureFlow, live across Southeast Asia and built on open standards
In production across the Vingroup ecosystem and Southeast Asia
Asia's insurance runs on systems that were never built to meet.
Three structural conditions sit between carriers, channels and partners operating as one system.
A fragmented technology landscape
Core systems and distribution channels were each built well for their own job, in an era before they had to talk to each other.
No shared standard between systems
Data models and interfaces differ carrier to carrier, and an open standard only pays off when both ends of an exchange use the same one.
No single view of a whole claim
A claim or a sale crosses a carrier, a channel, a repairer and the business answering for the customer, each accountable for a different part of it and each working in a system built for their part.
One insurance backbone, built to close the gaps.
A carrier runs distribution, underwriting, policy admin, claims and servicing on systems each chosen for one of those jobs. InsureFlow is the layer that lets them operate as one: an adapter library and open data model over the estate, open insurance standards with a market profile per market, and an AI delivery platform beneath both.
InsureFlow is the insurance domain. TrisilvaOS is the AI engine underneath it. Together they are one backbone, multi-region and multi-carrier by design.
How the platform works →Built for Asia's insurance industry.
Open insurance standards
Built on OPIN, the open insurance standard, with a market profile per market we author and keep open. The data model a carrier builds against is one they keep.
Deep technology capability
Insurance-calibrated AI, cloud, integration and middle-office engineering, built for how carriers actually operate. A claim is triaged, documented and routed before an adjuster opens it.
A track record in transformation
A team that has led enterprise digital transformation at scale across Asian banking and insurance, now building only for insurance. Ten of Vietnam's insurers are on the ClaimFlow integration programme.
Two products, live in the field today.
Sell a policy anywhere a customer already is.
A customer buys cover in the moment they book a trip or place an order, and every sale reaches the right insurer, priced and issued in milliseconds. Green SM runs this across Vietnam, Indonesia and the Philippines today.
- Multi-insurer routing with quota caps and allocation rules
- Near-instant issuance embedded in mobility and super-app channels
- Real-time reconciliation and period close
within SLA
>99% target
MicroFlow distribution cockpit
Every claim, first notice of loss to settlement.
An adjuster opens a file already scored for severity, matched to policy and coverage, and routed to the right queue. PJICO runs motor claims across the VinFast service-centre network on ClaimFlow.
- AI severity triage and an adjuster co-pilot on every claim
- Supplier orchestration against a real-time SLA clock
- Cycle times compressed from 44 days to 11
ClaimFlow operations command centre
Run the whole operation on a suite built for insurance.
Tell us what you run today. We will show you what it looks like on InsureFlow.
Start from the part you play: the ecosystem
Who runs it: the team and the two entities behind the platform