AI-first by construction.
Trisilva runs on two layered platforms. TrisilvaOS is the AI engine that builds and operates every product. InsureFlow is the insurance-domain platform every product binds to. Together they are one backbone, built to run across multiple regions and multiple insurers.
One insurance backbone. The insurance domain on InsureFlow, the AI engine on TrisilvaOS.
AI is load-bearing at three layers.
AI is an architectural decision here, not a feature. It builds the platform, it does the work inside every product, and it operates the running system in production. Each layer below shows where, and what it produces.
The delivery layer
Layer 01AI agents build and test the platform itself, under our AI Development Life Cycle. Every change runs plan-driven and test-first, through a conformance gate against the standards stack before it ships.
The product layer
Layer 02AI runs inside every product on the live path of work: severity triage on a claim, an adjuster co-pilot that drafts the assessment and flags fraud, multi-insurer routing on a policy.
The operations layer
Layer 03The running platform is operated by coordinated AI agents against real-time service-level targets, with human handoff wherever confidence is too low to proceed alone.
The six parts of the AI engine, named and described.
TrisilvaOS is the shared AI engine every product is built and run on. Its architecture is not a trade secret. We describe it plainly, because the advantage is in owning it and improving it with every engagement, not in hiding it.
Integration fabric
01Pre-built connectors to insurance systems: carrier APIs, claims cores, channel surfaces, document services, and payment rails, ready to configure.
Client intelligence
02Engagement memory across every case: real-time SLA dashboards, anomaly detection, and operational insight that feeds both today's monitoring and tomorrow's estimates.
Automated quality gates
03Automated checkpoints at every stage for code quality, security, performance, and regulatory compliance, each calibrated to insurance standards.
Methodology engine
04Our delivery framework, Discover, Build, Operate and Optimise, encoded as executable workflows rather than as a document someone has to remember.
Agent orchestration
05AI agents working in coordination: parallel execution where it accelerates, conditional routing where the workflow demands it, human handoff where confidence is too low.
AI model gateway
06A multi-model gateway with insurance-domain knowledge bases, so each task runs on the right model against vocabulary the platform already understands.
The insurance domain, modelled once and reused everywhere.
InsureFlow is the insurance-specific platform every product runs on. It holds the shared insurance model, the pattern for connecting older insurer systems, and the tenant separation, audit trail, and data-residency controls a regulated operation needs. It is Tier 3 of the open standards stack, and it extends OPIN, the open insurance standard, and the market profile.
See how the standards stack fits together →Every party keeps the system it already runs.
An operation crosses parties who each run something of their own: a carrier core, a broker's platform, workshop tooling, a dealer management system, an operator's own portal. Each of them keeps it. The integration fabric gives them one common interface instead, so a new connection takes days rather than months.
Adapters, written once
01A carrier API, a workshop system or a partner portal is normalised once against the canonical model and reused across every product and engagement.
Legacy-core adaptation
02A legacy claims or policy core is bridged through the same adapter pattern that fronts a modern carrier API.
The anti-corruption boundary
03Carrier-specific formats, authentication, and lifecycle quirks are confined to the adapter and never reach product logic.
Multi-region, multi-carrier, multi-channel, multi-market, by design.
Residency, tenancy, and the audit trail are designed in, not added later.
Where data lives, how tenants are separated, and what gets written down are decided in the design of the platform, not added by policy after products ship.
The full posture, the regimes, and the certification roadmap →Residency by architecture
Personal data stays on an in-country data plane. The Singapore control plane holds identity, tenancy, and configuration, and no personal data.
Tenant-isolated, append-only
Every carrier, broker, and channel runs under a defined tenant identity and scope, and every action lands on a log that only adds entries.
Built to the regimes it runs in
Designed to Singapore's PDPA and to the direction set by the OJK in Indonesia and the MAS in Singapore.
Every agent action lands on the append-only trail, in real time.
See the platform against the systems already in place.
Tell us the systems you already operate. We will show you where they sit on InsureFlow.
Build on it: the developer surface · ClaimFlow · MicroFlow