The claim cycle the operation is built to reach on ClaimFlow.
Every claim, first notice of loss to settlement.
An adjuster opens a file already scored for severity, matched to policy and coverage, and routed to the right queue. Every supplier runs against the service-level (SLA) clock, and an AI co-pilot drafts the assessment. Ten carriers run motor claims across the VinFast service-centre network on ClaimFlow.
The command centre a claims operation runs its day from. Illustrative interface; the figures are constructed and are not drawn from a live account.
The Vietnam insurer panel
Ten of Vietnam's insurers on the platform's carrier panel.
Claims is where insurance keeps its customers, and where it loses them.
A motor claim touches a service centre, a workshop, a parts supplier, and an insurer, each on its own system and its own clock. Four structural gaps stretch the cycle and leak margin.
Cycle times that run long
A claim moves by phone, email, and spreadsheet between parties who cannot see each other's status.
Partners digitised at different rates
Service centres, workshops and suppliers each digitised for their own business, on their own timeline.
SLA breaches nobody sees coming
Service-level clocks are reconstructed after the fact rather than watched while the claim is running.
Fraud and leakage unchecked
Severity and repair costs are assessed by hand, claim by claim, against whatever documents arrive.
Four non-negotiables at once.
- One shared view of claim status across service centre, workshop, supplier, and insurer.
- A live service-level clock that warns before a breach, not after it.
- Severity and fraud assessed on every claim, not sampled by hand.
- A clean audit trail, with each insurer's data walled off from the next, that a carrier can read end to end.
One claim file, three guarantees around it.
The walkthrough below follows a single claim from first notice to a reconciled payout. These three are true for every claim and every carrier on the platform. Each is a live surface in the product, not a slide.
Breach warnings, not penalties
01Every service-level touchpoint is watched live across the whole book, so a breach shows as a warning while there is still time to act.
A clean audit trail, per carrier
02Every action lands on an audit trail kept separate for each carrier, one an insurer or auditor can read end to end.
One adapter library, every carrier
03Carrier systems connect through the same normalised adapter library that runs the Vietnam insurer panel, so bringing a new carrier onto the platform takes days rather than months.
Watch a claim run, first notice to settlement.
Every stage on one AI-native platform, with the audit trail writing itself.
The first notice of loss is captured at the service centre and matched to the policy and its coverage in seconds.
AI scores severity and routes the claim to the right queue and the right adjuster the moment it lands.
The adjuster works with an AI co-pilot that drafts the assessment and flags fraud signals against the file as it builds.
Workshops and parts suppliers are dispatched and tracked against a real-time service-level clock, job by job.
Payout approved and reconciled, with the SLA met and every action on an audit-clean trail.
The cycle time, the clocks, and the network size.
Running claims across the VinFast service-centre network with BeeVN.
BeeVN · VinFast after-sales network · Vietnam
The challenge
A motor claim in the VinFast after-sales network touches a service centre, a broker, an insurer, a workshop and parts suppliers, each running its own system for its own part of the job. No party in that arrangement owns the whole claim, so status lives in whichever conversation last happened and the service-level clock is only readable once it has run out. BeeVN, the broker managing the claims, wanted one operation the whole network could run on.
What we run
ClaimFlow runs the whole operation, and a ten-carrier Vietnamese insurer panel sits on the platform, so a claim reaches the right carrier without ever leaving the system.
The outcome
The operation is built to bring the cycle from 44 days to 11. Service levels are managed before breach rather than measured after. The operation is extending across the full VinFast national network of more than 420 sites. One claim file, first notice to settlement, on one platform.
How the engagement works
Paid on the outcome, on a trail an auditor can read.
Outcome-based fees and an audit-clean trail are the two things a carrier checks before it trusts an operation with its claims. The full residency and compliance posture lives on the technology page.
See ClaimFlow run a real claim.
Bring a claim you settled last month, and we will show you the same claim on ClaimFlow, first notice to settlement.
Your part in the claim: Fleet and service networks · Brokers · Insurers