Get help with ClaimFlow and MicroFlow.
Documentation, direct support, and live service status, in one place. If you run insurance operations on InsureFlow, start here.
Three routes to an answer.
The documentation
The open standard, the Vietnam market profile, and how the platform is put together. What is not built yet is listed there too.
Open the docs →Getting an account
Accounts are set up by your organisation's administrator, so there is no sign-up. If you are waiting on access, or you are not sure who administers your organisation's account, ask us and we will point you to them.
Response expectations
We aim to acknowledge support requests within one business day. Priority issues affecting a live operation are triaged first, and major incidents are tracked on the status page until resolved. Support hours follow Singapore and Vietnam business hours (GMT+7 to GMT+8).
Help topics.
The topics the help centre covers. Until each article is published, every topic routes to the support team.