Contact

Talk to us.

Tell us what you run today, and we will point you to the right person and the right next step. One team answers, whatever the question.

Start here

One form, routed to the right team.

What can we help with?

We answer within one business day. For anything urgent, reach us directly at hello@trisilva.ai. The security-pack route is handled as a document request under agreement, not an automatic download.

Message received.

We answer within one business day. If it is urgent before then, reach us at hello@trisilva.ai.

Security and compliance

The documentation a review needs, on request.

Trisilva runs a regulated operation, with data kept in its home country, each organisation's data kept separate, and a complete audit trail built into the platform. The formal documentation is released to a counterparty under the appropriate agreement rather than published. What we run today, the compliance posture, and the standards the programme is aligned to are set out on the security page. Current service state and incident history are on the status page.

On request, under agreement

Data Processing Agreement

Available on request for a data-protection or procurement review.

Sub-processor list

Provided on request under the relevant agreement.

Security pack

Our security practices and posture, shared with a prospective client or partner on request.

Procurement questions, answered

Where is data hosted?

Personal data stays in its own country on a regional data layer; the Singapore control layer holds only identity, tenants, and configuration, and no personal data. The full data-residency map is provided on request.

Do you use sub-processors?

Yes, a defined set under contract. The current list is provided on request under the relevant agreement, not published here.

Is there a DPA?

Yes. What it covers is set out on the DPA page, and the agreement itself is available on request for a data-protection or procurement review.

Select Security pack in the form above, and we will send what your review requires.

Where we are

Two homes, one company.

Singapore HQ

Trisilva Pte. Ltd.

UEN 202612217Z. The commercial entity, IP and governance home, and investor-relations base.

1 Raffles Place, #19-61One Raffles PlaceSingapore 048616
Hanoi R&D

Trisilva Co., Ltd.

MST 0111523527. The engineering, platform-development, and AI-research centre.

41A Lý Thái TổLeadvisors PlaceHoàn Kiếm, Hà Nội, Việt Nam

General enquiries: hello@trisilva.ai

In production across the Vingroup ecosystem and Southeast Asia

Vingroup VinFast Green SM BeeVN